Exchanges, Returns & Repairs
At Patagonia, our business is building the best product. If something isn't working for you, we want to help. We accept returns—both current season and sale items—for a flat-rate fee of C$19. Repairs can be sent to us with your preferred shipping method and we'll do our best to get you fixed up. Choose an option below to get started.
Please note, it may take up to 2 weeks to process your return and up to 12 weeks to complete your repair from the date you ship it to us. For more options, contact your nearest store.
Returns
Don't want a purchase after all? Start your return here or bring it in to a Patagonia-owned store.
Exchanges
Exchanges are made in two steps: returning and reordering. To exchange an item from your recent order, return it for a refund and place a new order with Customer Service. Unfortunately, we cannot offer direct exchanges. Although there is no set time limit, we ask that exchanges be made in a timely manner and that items be kept in new condition, with tags attached.
- Return your item using the online return process.*
- Contact Customer Service to order the exchange item. Please have your order number handy, if available.
*Postal codes beginning with X or Y cannot be returned using the online Returns process. Please return using Canada Post with tracking and insurance.
